Refund Policy

Refund, Order Cancellation, and Delivery Policy for ndipnohwears.com. You can customize it based on specific business needs. 

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Refund, Order Cancellation, and Delivery Policy

1. Order Cancellation Policy
We understand that plans can change. If you need to cancel your order, please review the following conditions: 

– Orders can be canceled within 24 hours of purchase, provided they have not been processed or shipped. 
– To cancel, please contact our customer support via   ndipnohmalayenajeftleomane@gmail.com
– Once an order has been dispatched, cancellation is no longer possible, and customers will need to follow our refund policy instead. 

2. Refund Policy
At ndipnohwears.com, customer satisfaction is our priority. Please note the following refund guidelines: 

– Eligibility for Refunds:
  – Items must be returned in unused, unworn, and original condition, with tags attached. 
  – Refunds are only applicable for defective, incorrect, or damaged items. 
  – Items onsale or clearance are not eligible for refunds. 

– Refund Process:
  – Customers must initiate a refund request within 7 days of receiving their order. 
  – To request a refund, email [email/contact details] with your order number and reason for return. 
  – Once the item is received and inspected, refunds will be processed within 5-10 business days
  – Refunds will be issued to the original payment method. 

– Non-refundable Items:
  – Customized or personalized orders. 
  – Worn or used items. 

3. Delivery Policy
We strive to ensure prompt and safe delivery of your order. Below are the terms governing our shipping process: 

– Shipping Timeframes: 
  – Standard delivery within Cameroon:3-7 business days. 
  – International delivery: 10-20 business days (varies by location). 

– Shipping Costs:
  – Shipping fees are calculated at checkout based on location and weight. 
  – Customers are responsible for any customs duties or import taxes for international orders. 

– Order Tracking:
  – Customers will receive a tracking number once their order is dispatched. 
  – If there are delays beyond the estimated delivery timeframe, please contact customer support. 

4. Contact Information** 
For any inquiries related to refunds, cancellations, or delivery, please reach out to us at: 
Email: ndipnohmalayenajeftleomane@gmail.com
Phone: +237 6 77 36 62 28
Website: ndipnohwears.com